Customer Service - Counterfiet

Despite TaylorMade and the rest of the golf industry's efforts, sales of counterfeit and knock-off golf products to unsuspecting consumers continue to occur. Read more about the TaylorMade and the industry's efforts here.

This page contains information that may assist you in avoiding becoming another victim of a counterfeit seller.

This page also contains information that may assist you in determining whether you have been victimized by a counterfeit seller.

How can I be sure that I purchase authentic TaylorMade products?
Buy only from authorized TaylorMade dealers. For an authorized dealer near you, visit the retail locator.

I am looking at a set of clubs on eBay. How can I tell if they are authentic?
Does the deal sound too good to be true? If it does, it probably is.

Are multiple clubs are being sold together in one auction? Merchandise sold through auctions featuring 14 clubs and a bag often turns out to be counterfeit product. Also, metalwoods sold in groups, such as a driver together with fairway woods, often turn out to be counterfeit.

Look at where the goods are coming from. If the goods are being shipped from outside of the US – and particularly if the goods are being shipped from China or Hong Kong - there is an increased chance they are counterfeit.

Club heads sold as separate components have an exceptionally high incidence of turning out to be counterfeit. Authorized TaylorMade dealers do not sell TaylorMade club heads by themselves on eBay.

It may still be difficult to determine whether the goods the seller will send you are authentic. Sellers of counterfeit goods have resorted to tactics such as lying about the location of the goods and depicting pictures of authentic product while shipping goods that are counterfeit.

Your best bet – buy from an authorized TaylorMade dealer.

How can I tell if the clubs I just purchased are authentic?
You can compare your club against pictures posted on this website. If you notice differences in color, shape, markings or finish quality, you probably bought a fake.

You may also consider taking your club to your local authorized TaylorMade dealer to have the dealer inspect it.

Unfortunately, passing a visual inspection does not guarantee that the club is authentic. The only way to be sure is to purchase from authorized TaylorMade dealers.

I bid on what I thought were authentic TaylorMade clubs on eBay. I received them, and they appear to be fake! What should I do next?
Your best recourse will be against the seller. You should contact him or her immediately.

You should also notify eBay of the situation. Please refer to eBay’s policies and guidelines here. (Note: you will be leaving the TaylorMade website once you link to eBay).

If you paid via PayPal, you should contact PayPal to inquire about whether they may be able to help you get your money back. Please refer to PayPal’s policies and guidelines here. (Note: you will be leaving the TaylorMade website once you link to PayPal).

You may also consider contacting local law enforcement authorities.

Unfortunately, TaylorMade does not compensate purchasers of counterfeit product in any way. However, you can help others avoid the same trap you fell into. Report the seller here, and we'll add the seller ID to our list of suspected counterfeit sellers.

Who can I contact at TaylorMade for more information?
Contact us.

If you did not find the answer you were looking for, please email us with your question. In no event should you send your club to TaylorMade. If you do send us your club, we cannot guarantee that we will be able to send it back to you.

List of known counterfeit sellers:

This list of counterfeit sellers is not complete and only contains those sellers that were brought to our attention as having sold counterfeit products via eBay, however, many counterfeit sellers use different eBay identification names and also change their names frequently to avoid detection.

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last updated: 04.23.08